Terms of Service

About these Terms

These Terms of Service are an agreement between you and [LEGAL BUSINESS NAME], doing business as Skosh (“Skosh,” “we,” “us” or “our”). “You” means the business or organization that signs up for a Skosh plan, and the person who signs up on its behalf.

These Terms cover our website at skoshsites.com, our client portal, and the website design, hosting and change service we provide (together, the “Service”).

You accept these Terms when you put a card on file with us or otherwise confirm your order. If you sign up for a business or organization, you confirm that you have authority to bind it. If you do not agree to these Terms, please do not sign up.

If your order, invoice or a written agreement signed by both of us says something different from these Terms, that document controls for the points it covers.

Our plans

Every plan includes a custom website designed and built by us, hosting, SSL, backups, a contact form, and a set number of changes each month. Current plans are:

• One Page: $69 a month. One page, 2 changes a month. Your domain is billed to you at our cost.
• Standard: $99 a month. Up to 5 pages, 4 changes a month. Domain included.
• Plus: $149 a month. Up to 10 pages, 8 changes a month. Blog included. Domain included.

Price changes

We will not raise your monthly price during your initial 12-month term.

After your initial term, we may change the price of your plan by giving you at least 30 days’ notice by email. The new price applies starting with the first billing period after the notice period ends. If you don’t want to continue at the new price, you can cancel before it takes effect.

How signup, the build and launch work

There is $0 down. Here is how a project moves from signup to launch:

• You tell us about your business through our intake form or by email.
• We show you homepage design directions on a private preview link. You do not need to give us a card to see them.
• After you pick a design direction, you put a card on file with our payment processor. No charge is made at this point.
• We build the rest of the site, including two rounds of revisions, and connect your domain.
• When the site is ready, we ask you to approve it. We launch the site after you approve it.
• Your first monthly charge happens at launch.

If we can’t get to a design you approve

If we are not able to produce a design you approve before launch, either of us may cancel by email. Because no charges happen before launch, you will owe nothing, and we will delete or return any content you sent us on request.

Billing and payment

You authorize us, through our payment processor, to charge the card or other payment method you keep on file for your monthly plan fee, any domain costs that apply to your plan, and any extra work you approve in advance.

Your monthly fee is charged in advance at the start of each billing period. Your first billing period starts on your launch date.

Please keep your payment details current. You can update them through the client portal or by contacting us.

Fees you have paid are not refundable, except where these Terms say otherwise or the law requires a refund.

Your 12-month plan and automatic renewal

Your plan has an initial term of 12 months, starting on your launch date.

AUTOMATIC RENEWAL: When your initial term ends, your plan renews automatically on a month to month basis at your plan’s then-current monthly price, and we will keep charging your payment method each month until you cancel.

You can cancel at any time by emailing hello@skoshsites.com or through the client portal. Cancellation takes effect at the end of your current billing period. We do not give partial refunds for the rest of a billing period, and your site stays up until that period ends.

Cancelling during the initial term

Our $0 down pricing works because we cover the cost of building your site and earn it back over your first 12 months. For that reason, if you cancel before the end of your initial 12-month term, the remaining monthly payments for the rest of that term become due.

For example, if you are on the Standard plan and cancel after 4 months, the remaining 8 months at $99 become due.

You can cancel during the initial term the same way as any other time: by emailing hello@skoshsites.com or through the client portal.

Monthly changes

Your plan includes a set number of changes each billing period. A “change” is one request, such as updated hours, text, photos, prices or staff, or a new paragraph on an existing page.

Send change requests through the client portal or by email. We prepare the change, send you a preview, and make it live only after you approve it.

Unused changes do not roll over to the next billing period.

If you need more changes than your plan includes in a billing period, extra work is billed at $75 an hour. We will tell you the estimated cost and get your approval before we start.

You cannot edit the site directly. We make all changes for you. This is part of how we keep your site fast and secure.

We may also make technical updates that don’t change your content, such as security, hosting or maintenance work. These don’t count against your changes.

Work that isn’t included

Some requests are bigger than a monthly change. These are outside the scope of your plan, and we quote them before doing any work:

• New pages
• Booking or CRM setup
• Online stores
• Redesigns
• Other add-ons, such as logo design or blog setup on plans that don’t include a blog

Your domain

Your domain is registered in your name, or you transfer in or connect a domain you already own. Either way, you own your domain.

On the Standard and Plus plans, the domain registration is included while your plan is active. On the One Page plan, we bill you for the domain at our cost.

We will give you the codes or access you need to transfer your domain away whenever you ask. Transfers are subject to the rules of the domain registry and registrar, including transfer locks that can apply for a period after a domain is registered or transferred. We can’t override those locks.

If you leave, keeping your domain registered and renewed becomes your responsibility.

If you use email or other services on your domain, those services are provided by others, and we are not responsible for them.

Your content

You own the content you give us, such as text, photos, logos and other materials (“Your Content”).

You give us a non-exclusive license to use, copy, edit, format, publish and store Your Content as needed to build, host, maintain and back up your site and provide the Service. This license ends when we stop providing the Service to you, except for backups we keep for a limited time and portfolio use described below.

You confirm that you own Your Content or have permission to use it, and that it does not violate anyone else’s rights or the law.

We may write text for your site and may source licensed stock imagery. Stock images are used under the stock provider’s license terms.

Site code and design

We own the code, design, templates and tools we use to build your site (the “Site Code”). While your subscription is active and paid, we give you a license to use the Site Code for your website.

After your initial term ends, you may buy out the Site Code, either at a price we quote in writing or through our own-it-outright option ($2,500). Once the buyout is paid, we will give you a copy of your site’s code.

If you cancel

If you cancel and don’t buy out the Site Code, we will take your site offline after your paid period ends.

If you ask, we will give you a copy of Your Content, such as your text and the photos and logos you supplied. Your domain stays yours.

Portfolio and footer credit

We may show your site, including screenshots and your business name, in our portfolio and marketing.

We may also add a small “Built by Skosh” link in your site’s footer. If you would like the footer link removed, just ask and we will remove it.

Hosting, availability and backups

We use commercially reasonable efforts to keep your site online, fast and secure. We do not guarantee any particular amount of uptime, and your site may sometimes be unavailable for maintenance, outages or reasons beyond our control.

The Service relies on third-party providers, including hosting and content delivery, domain registrars, payment processing and email delivery. We don’t control those providers and are not responsible for their outages, errors or policies.

We keep backups of your site. Even so, you should keep your own copies of any content that matters to you.

No guaranteed results

We build sites with search engines and visitors in mind, but we do not guarantee any search rankings, traffic, leads, sales or revenue.

Late or failed payments

If a payment fails, we may retry the charge. We will let you know by email so you can update your payment details.

If your account is still past due after we notify you, we may pause your site and stop working on change requests until your account is current. Pausing your site does not pause your initial term or the amounts you owe.

Acceptable use

You may not use the Service or your site for any of the following:

• Anything illegal, or content that promotes illegal activity
• Content that infringes someone else’s copyright, trademark, privacy or other rights
• Malware, phishing or anything designed to harm visitors or systems
• Adult or sexually explicit content
• Spam, including sending unsolicited messages that link to your site
• Hate speech, harassment or threats

How we handle acceptable use problems

We may refuse to publish, or remove, any content that we believe breaks these Terms. We may also suspend the Service if we believe your site or account breaks these Terms or puts us, our providers or others at risk. Where it is reasonable, we will contact you first.

Disclaimer of warranties

Except as these Terms expressly say, the Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the fullest extent the law allows, our total liability to you for all claims relating to the Service or these Terms is limited to the fees you paid us in the 3 months before the event that gave rise to the claim.

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, even if we were told they were possible.

Some places don’t allow certain limits on liability, so some of these limits may not apply to you.

Indemnity

You agree to defend, indemnify and hold harmless Skosh and its owners and contractors from any claims, losses, damages and costs, including reasonable attorneys’ fees, arising from Your Content, your use of your site, or your breach of these Terms.

Governing law and disputes

These Terms are governed by the laws of the State of [STATE], without regard to its conflict of laws rules.

If a dispute comes up, please contact us first at hello@skoshsites.com so we can try to resolve it informally.

Any lawsuit relating to these Terms or the Service must be brought in the state or federal courts located in [COUNTY], [STATE], and you and we consent to the jurisdiction of those courts.

Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will email you at least 30 days before it takes effect and post the updated Terms on skoshsites.com with a new effective date.

Changes will not raise your price during your initial term. If you don’t agree to a change, you may cancel before it takes effect, subject to the section on cancelling during the initial term.

General

These Terms, together with your order and our Privacy Policy, are the entire agreement between you and us about the Service.

If any part of these Terms is found unenforceable, the rest stays in effect. If we don’t enforce a part of these Terms, that is not a waiver.

You may not transfer your account or these Terms without our written consent. We may transfer them as part of a sale, merger or reorganization of our business.

We may send notices to the email address on your account. You may send notices to hello@skoshsites.com.

Neither of us is responsible for delays or failures caused by events beyond our reasonable control.

Sections that by their nature should survive the end of the Service, such as payment obligations, ownership, disclaimers, limitation of liability, indemnity and governing law, will survive.

Contact us

Questions about these Terms? Email hello@skoshsites.com or write to [LEGAL BUSINESS NAME], [MAILING ADDRESS].